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 Partnering with Forbes Contact Center allows you to have all your customer contact support needs and resources well managed by trained professionals, who will now be your personal virtual staff. You will have access to all of our internal resources, so that you can focus on your core competencies and not be distracted by an internal contact center located at your facility. We can seamlessly integrate all of your internal processes and procedures into ours. Consider Forbes Contact Center an extended arm of your business that will deliver equal, if not, superior customer experience over your current contact service provider.
PRACTICES:
- Operative outsourcing & operation
- Customer service & help desk
- Multilingual contact support services
- Retention programs
- Telemarketing
- Collections
- Sales & lead generation
- Post sales support
- Technical support
- E-mail management
- Web contact center
- Information services
- Database management
- Systems integration
- Research services
- Specialized consulting
- Professional services
- Human resources
- Receiving payments and credits
- Promotional and marketing campaigns
- Sales support to VAR’s, distributors, resellers and channel partners
- Multilingual executive search & recruiting services
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