We offer companies a unique solution by providing a diverse range of languages from a one low cost location for their offshore contact center needs. Please let us know the languages and the depth of your project, and we will ensure to have the right workforce to successfully deliver the services that you need.
Market Research - We produce objective research data to compare performance of companies and in-depth actionable feedback on performance. Our types of research services include:
Brand performance measures.
Product awareness
Service quality
Risk management
New product/service launch
Salary surveys
Creating recruiting target lists from competitors
Competitor product, service, and pricing analysis
Data Collection – Forbes Contact Center provides complete data collection, analysis, and reporting through telephone, mail, point of sale, focus groups, and online media to collect information. Some of our clients’ request a data file where others want a complete presentation of results.
Data Analysis and Reporting – We will customize information and make recommendations that best meet your needs and budgets while offering a full range of data analysis tools.We develop concise, easy-to-understand reports from tab and banner production to more sophisticated data analysis.
Teleservices (Inbound)
Teleservices (Outbound)
Order taking
Sales
Cross selling and up selling
E-commerce support
Lead generation
Customer satisfaction programs
Hotlines - Including toll-free product order lines and emergency response lines
Dealer locator programs
Send customers’ information to VAR’s, resellers, distributors, channel partners or sales force
Open enrolment campaigns
Handling claims
Trouble tickets and service issues
Reservations
Confirmations
Giving quotes
Special promotions or discount offers
Scheduling appointments
Requests for further information
Help Desk
Advertising and marketing campaigns
Processing credit cards and receiving payments
Lead generation
Introducing new products and services
Cross selling and up selling
Customer reactivation
Scheduling appointments
Renewing memberships, subscriptions, updates, upgrades and renewals
Marketing and industries surveys including, but not limited to: customer satisfaction, industry and employee climate surveys.
*Essential and fundamental telephone etiquettes we use when talking to your customers’
Listen carefully to the customer while demonstrating proactive needs evaluation.
Always maintain a professional, upbeat, warm, engaging, and friendly rapport with each customer
Communicate with a proactive-positive attitude with each customer
Respond only according to all of the information provided by our client.
Always maintain a calm, cool and respectful disposition even with the most difficult customers’
Always communicate with customers in an honest and ethical manner
Control the lengths of the calls
Reach or exceed all objectives and goals of our clients’
Online Support Services
Communication tools have expanded over the last decade and consumers have become more demanding and having contact center support will enable your business to be available 24 hours a day, 7 days a week and 365 days a year. Historically visitors to a website will not necessarily make a purchase on their first visit and they will often get discouraged if they are unable to obtain an answer to a question. The impression that your website and your response makes will be a deciding factor if they return. Consumers want to receive the same type of courteous service from a website as they would at a retail store.
Live Chat will keep your online business supported throughout the entire day or even 24/7/365 with customer service representatives that care about the success of your business. This will build customer confidence by providing answers to their questions instantly.
Online Call Back Requests
A call back request enables our representative the opportunity to call your potential customer back to assist with any questions they might have. Often times, research might be necessary depending upon the nature of the request.
A call back request enables our representative the time to obtain the necessary information to assist the consumer with an informed response.
Forbes Contact Center can provide you with your own password protected, personal account site. This will enable you to have all of your information available to you in real time 24/7/365 at your fingertips for immediate reporting features.
Additional Features and Services
Track your project results – so you know exactly how your advertising dollars are working for you.
Create customized databases – We can create and compile a tailor made database for you. Then we can email or call your current customers’ for you and/or target new prospects as well. We can also be helpful in supporting either an inbound or outbound call perspective when you are launching new products or have a special promotional offer.
Sort data by geographical markets - You can easily sort activities and results by state or zip code.
Daily sales reporting - Sales can be tracked on a day to day basis, from month to month or even in hourly increments. Compile a list of top selling items.
Inventory reports – You can track real time inventory that is available as well as track seasonal market trends.
Custom reporting – is also available with a completely scalable CRM database of information available to you when you need it the most. Contact us for more information
*Why Offshore Outsourcing with Forbes Contact Center?
With today's tough economic environment and the employers’ legal responsibilities becoming even more challenging there are many reasons why you should consider outsourcing to Forbes Contact Center. Our clients’ come to us in search of creative and fresh ideas to reduce their increasing costs and overhead, without compromising quality and customer contact support efficiency. Transferring portions of sales, tech support, customer service, back office processing with cost friendly multilingual trained personnel is an attractive option. However, since the managing of an internal contact center is such a large, costly and complex endeavor, this has prevented many companies from adopting this approach. We can minimize your expenses and risk by over 50%, please contact us to learn how!
Communication tools have expanded over the last decade and consumers have become more demanding and having contact center support will enable your business to be available 24 hours a day, 7 days a week and 365 days a year. Historically visitors to a website will not necessarily make a purchase on their first visit and they will often get discouraged if they are unable to obtain an answer to a question. The impression that your website and your response makes will be a deciding factor if they return. Consumers want to receive the same type of courteous service from a website as they would at a retail store.
